Payment Terms
Payment Terms — Version 1.0 – July 2026. Last updated: July 2026.
This is a translation for your convenience. The Dutch version is legally binding.
General
These payment terms apply to all agreements relating to repairs, diagnoses, maintenance work, webshop orders, refurbished products, parts, accessories and custom-made products. They apply in addition to our Terms & Conditions.
Currency. All prices on the website and in quotations are expressed in euros (€). Unless stated otherwise, prices for consumers include VAT. For business customers, prices may be shown excluding VAT.
Payment methods
| Payment method | Available |
|---|---|
| iDEAL | Yes |
| Bancontact | Yes |
| Credit card | Yes |
| Apple Pay | Yes |
| Google Pay | Yes |
| Bank transfer | If offered |
All online payments are securely processed via Mollie B.V. De Repairfabriek does not itself process payment card details.
Repairs
Repairs must be paid for in full before the device is handed over or shipped to the customer, unless agreed otherwise in writing. De Repairfabriek may require a deposit before parts are ordered or work is started; deposits are set off against the final invoice.
Where agreed in advance, charges may apply for diagnosis or investigation. These costs remain payable if the customer decides against the repair, if restoration proves technically impossible, if parts are unavailable, or if repair proves economically unjustifiable.
Webshop orders
Orders are processed once a successful payment has been received, unless another payment method has been agreed. An order does not guarantee delivery until payment has been successfully completed.
Invoicing
After a purchase or repair, the customer receives an invoice or proof of payment. The customer is responsible for checking that the invoice details provided are correct.
Late payment
If a customer fails to meet a payment obligation, De Repairfabriek may suspend performance of the agreement until payment has been made. If payment is not made after the customer has been given notice of default, statutory interest and extrajudicial collection costs may be charged, to the extent permitted by law. For consumers, the rules of the Dutch Collection Costs Act apply.
Retention of title
All delivered products remain the property of De Repairfabriek until the full purchase price and any additional costs have been paid.
Prices
Obvious typing errors, programming errors or pricing errors are not binding on De Repairfabriek. If a product or service has been offered at an unrealistically low price due to an evident error, De Repairfabriek reserves the right to cancel the agreement before it has been performed; amounts already paid are refunded in full. Price changes do not affect agreements already concluded.
Gift vouchers
Gift vouchers cannot be exchanged for cash, unless required by law, and may only be used during the stated validity period.
Fraud prevention
To prevent fraud, De Repairfabriek may check orders or payments before an order is processed. Where there is a reasonable suspicion of fraud or misuse, an order may be refused or additional verification requested.
De Repairfabriek
Place of business: Amsterdam, the Netherlands
Chamber of Commerce (KvK): 94766045
VAT: NL005107614B41
Website: www.derepairfabriek.nl
E-mail: info@derepairfabriek.nl
Phone: +31 6 10 36 20 09