Safe & Secure Mail-in Repairs
Your device is in good hands. Every repair is handled by experienced technicians, and every shipment is fully traceable using our prepaid DHL or PostNL shipping label. From the moment you submit your repair request until your repaired device is safely returned, we'll keep you informed every step of the way. Our goal is to make the entire process simple, transparent and worry-free.
Mail-in Repairs
At De Repairfabriek, all repairs are handled through our secure mail-in service. This allows us to work efficiently while giving every device the time and attention it deserves. Because our workshop operates from a private location, we do not offer walk-in repairs or customer visits.
After submitting your repair request, we'll review the information and send you everything you need to safely ship your device.
How It Works
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1
Submit your repair request through our website.
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2
We review your request and confirm the repair.
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3
You'll receive a prepaid shipping label by email.
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4
Carefully package your device following the guidelines below.
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5
Drop your parcel off at a DHL or PostNL service point.
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We'll notify you as soon as your device arrives safely at our workshop.
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7
Our technicians inspect and repair your device.
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Once the repair is complete, your device is securely packaged and shipped back to you with Track & Trace.
Throughout the entire process, we'll keep you informed about the status of your repair, so you'll always know exactly where your device is.
Shipping Costs
Shipping is included in the repair price.
Once your repair request has been approved, you'll receive a prepaid DHL or PostNL shipping label. Simply print the label, attach it to your package and hand it in at your nearest DHL or PostNL service point.
There are no hidden shipping fees or unexpected costs unless otherwise agreed in advance.
Packaging Guidelines
To ensure your device arrives safely, please package it carefully. We recommend that you:
- Use a sturdy cardboard box.
- Wrap your device in several layers of bubble wrap.
- Fill any empty space inside the box to prevent movement during transport.
- Do not ship electronics in padded envelopes.
- Include your repair reference number inside the package.
- Remove SIM cards, memory cards and personal accessories unless they are related to the repair.
- If you're sending multiple devices, wrap each one individually.
Shipping Responsibility
Although every shipment is handled with great care, transportation is carried out by DHL or PostNL.
Every repair includes our prepaid shipping label with Track & Trace, allowing both you and our team to follow your parcel throughout its journey. Once your package has been delivered to our workshop and registered into our system, your device is safely in our care.
To minimize the risk of damage during transport, we kindly ask you to follow our packaging guidelines. Damage caused by insufficient packaging remains the responsibility of the sender.
Return Shipping
After your repair has been completed and your order has been finalized, your device will be professionally packaged and returned using DHL or PostNL.
You'll automatically receive a Track & Trace code so you can monitor your shipment until it has been safely delivered back to you.
Why Customers Trust De Repairfabriek
We understand that sending your valuable device by post requires trust. That's why we've built our repair process around transparency, communication and professionalism.
When you choose De Repairfabriek, you can count on:
From the moment your repair request is submitted until your repaired device is back in your hands, our team is committed to providing a reliable, professional and stress-free repair experience.
If you have any questions before shipping your device, we're always happy to help.